1. In the menu on the left side click on “Orders”
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2. Click on “Create”
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3. Click on the pencil in the “Sender” box to edit the sender's address and contact information. Click on “Save”.
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4. Click on the pencil in the “Recipient” box to edit the recipient's address and contact information. Click on “Save”.
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5. Click on the pencil in the “Items” box to edit the number of products to be shipped, their weight and value. Click on “Save”.
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6. Click on the pencil in the “Package Info & Insurance” box to edit the total weight of the package, its dimensions, number of packages and how much value of the product you want the insurance to cover. Click on “Save”. Once you have completed all the information, the quotes for the packages will automatically appear on the right side and you can choose the one that is most convenient for you.
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7. If the insurance is blue, it means that the insurance that protects the value of your package will be free, if it appears gray it means that the free insurance does not cover the value of your product, when you click on the gray insurance, the insurance for your package is activated at an additional cost.
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8. Click on the “Buy label” button, download the guide and you're done!

In your WeShip account:

1. You go to the “Shipments” section.

2. Select the “Shipments” tab.

3. Look for the guide you want to cancel, go to the “Actions” column and open the drop-down menu.

4. Select the “Cancel” option and you will immediately receive a message asking if you are sure of this action, if it is correct, just confirm the action. After following these steps, the guide will be canceled and the refund of the guide will be reflected in your wallet. (Cancellations of guides in certain packages may charge a penalty).

‍At the moment the only package that does not have this option is RedPack, if you want to cancel a guide with them, you need to contact us to do so.

In the side menu you go to “Shipments” then to “Fast Quote” you can quote with the zip codes and the exact weight and dimensions of the package.

Our service covers the entire Mexican Republic as well as shipments abroad.

We work with FedEx, Estafeta, Uber Direct, 99minutes and Redpack. We are continuously integrating new packages.

No, there is no additional cost to collect packages.

To schedule a pickup, go to the “Shipments” section. Once in the “Shipment” section, click on the “Schedule pickup” button and select the package with which you want to schedule the pickup. WeShip allows you to schedule for the same day or the next.
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‍Remember that 99Minutes and UberDirect schedule the collection automatically.

You can schedule a collection again from the platform as long as the status is “label created”, if this is not the case, contact our support WhatsApp to help you schedule a new collection. You can also deliver the package to the nearest branch of the package from which you purchased the guide.

‍Remember that 99minutes has only 2 attempts to collect and UberDirect has 1 attempt. If the package is not delivered to them, the guide will be automatically canceled with no opportunity for a refund.

To add a shipping address, go to the “Settings” section, then choose the “Locations” option. Once in “Locations” click on the “Add Location” button and enter the data of the location you want to add.

Yes, of course! We have wineries in Monterrey, Toluca, Guadalajara, CDMX, Querétaro and San Luis Potosí.

Of course! We have import/export and warehousing services. Send us a message to the email friends@weship.com or you can also find us on WhatsApp through this link https://web.whatsapp.com/

WeShip works with a virtual wallet, you recharge the balance to your account using your preferred payment method, every time you buy a guide it will be subtracted from your current balance. You can do these refills as many times as necessary.

Click on the upper right corner where the amount credited to your account comes to go to your “wallet” and that's it, you can add one or more payment methods such as OXXO Pay, SPEI, Credit or Debit Card and PayPal.

Remember that WeShip is a free platform and we don't require minimum monthly shipping, so there are no penalties or extra costs on our part.
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However, if the dimensions and weight of the package sent do not match the information provided to the package, the package may charge or refund you the difference in the actual shipping price, and some packages may charge you a small penalty for canceling a guide.

For each deposit made, invoices are automatically generated under the Logistics and Transportation category. Make sure to correctly enter your billing information in:
“Settings” → “General” → “Billing Information”, including only the company name without the corporate designation (e.g., "Your Company" instead of "Your Company SA de CV").

It's so easy! Click on Billing//Invoices. There you can filter the time period, transfers and created guides.

In case of an error with the package, feel free to contact us through WhatsApp support or via email: friends@weship.com

The additional charges may be due to any of the following situations:

- Dimension (measuring more than 121 cm (48 inches) on its longest side.
- Weight (a weight greater than 31 kg (70 lb) or in the case of multi-piece shipments, or the average weight of all packages is greater than 31 kg.
- Packaging
1.- Merchandise stands out from the main packaging.
2.- The main packaging is metal, wood, canvas, leather, unicel (e.g. coolers), plastic, plate, sack, polystyrene foam.
3.- It is in a box covered with silver or plastic without fitting to it, with the risk of breaking.
4.- Have more than two bundles with different dimensions attached.
5.- It has a cylindrical shape, including, but not limited to, tubes, cans, buckets, barrels, tires.
6.- It is tied with rope, rope, masking tape, paper tape, metal strap.
7.- Contain wheels, handles or straps (e.g., suitcases).
8.- The boxes are damaged, crushed, broken or wet)

Note: The shape and dimensions of the package may change during the journey, which may affect the dimensional weight of the package and therefore the application of the additional charge. If dimensions change during the journey, packages can make appropriate adjustments to essential handling charges at any time.

This charge applies per shipment, including multipieces. Parcels reserve the right to apply additional charges for handling packages that require special handling or that require the application of additional protective material during transit.

- Heavy shipments: package shipments larger than 68 kg (150 lb) Dimension (applies to any heavy shipment that measures more than 157 cm (62 inches) on its longest side)

This charge applies per shipment. Parcels reserve the right to apply special handling charges for shipments that are heavy or require the application of additional protective material during transit.

- Shipments of packages up to 68 kg (150 lb).
- Dimension (measure more than 121 cm (48 inches) from its longest side, measure more than 76 cm (30 inches) wide, measure more than 266 cm (105 inches) in outline. The outline is equivalent to length + 2 times height, + 2 times width.
- Weight (has an actual weight greater than 31 kg (70 lb); or the average weight of all packages is greater than 31 kg in the case of multi-piece shipments.

- Packaging
1.- Merchandise stands out from the main packaging.
2.- The main packaging is metal, wood, canvas, leather, unicel (e.g. coolers), plastic, plate, sack, polystyrene foam.
3.- It is in a box covered with silver or plastic without fitting to it, with the risk of breaking.
4.- Have more than two bundles with different dimensions attached.
5.- It has a cylindrical shape, including, but not limited to, tubes, cans, buckets, barrels, tires.
6.- It is tied with rope, rope, masking tape, paper tape, metal strap.
7.- Contain wheels, handles or straps (e.g., suitcases).
8.- The boxes are damaged, crushed, broken or wet)

Note: The shape and dimensions of the package may change during the journey, which may affect the dimensional weight of the package and therefore the application of the additional charge. If dimensions change during the trip, FedEx can make appropriate adjustments to essential handling charges at any time.

This charge applies per shipment, including multipieces. Parcels reserve the right to apply additional charges for handling packages that require special handling or that require the application of additional protective material during transit.

International Services: Freight shipments of 68 kg (150 lb) packages (applies to any heavy shipment that measures more than 157 cm (62 inches) on its longest side).
This charge applies per shipment, and packages are reserved to apply additional charges for cargo that requires special handling.

Charge per extra large package

  - Shipments of packages up to 68 kg (150 lb) an excess size charge will apply to shipments that exceed 243 cm
(96 inches) long or 330 cm (130 inches) in outline (long +
2 times wide + 2 times high).

Note: The shape and dimensions of the package may change during the journey, which may affect the dimensional weight of the package and therefore the application of the additional charge. If dimensions change during the journey, packages can make appropriate adjustments to essential handling charges at any time.

For more information about prohibited items, please visit the following websites:
- https://www.fedex.com/en-mx/shipping/prohibited-items.html‍
- https://www.estafeta.com/Atencion-al-Cliente/Articulos-prohibidos

You are prohibited from delivering the following items to be shipped to any international destination, unless otherwise indicated, and you agree to refrain from delivering such items. (There may be additional restrictions depending on the destination. Various regulatory permits, in addition to customs clearance, may be required for certain products, which will extend transit time).

1. Shipments to APO (Army Post Office), FPO (Naval Post Office) and/or DPO (Diplomatic Post Office) addresses.
2. Shipments with charge to destination (C.O.D.).
3. Human corpses, organs or parts of the body, human and animal embryos, cremated or exhumed human remains.
4. Explosives. (Class 1.4 explosives are acceptable for transport to Germany, Canada, the United Arab Emirates, France, Japan and the United Kingdom.
Note: The United Arab Emirates only allows Class 1.4 explosives to be shipped for pickup at FedEx Express facilities in Dubai).
5. Items that resemble a bomb, hand grenade or other explosive device, except as provided in the Dangerous Goods section, including, but not limited to, products
inert materials such as novel articles, support devices for training and works of art.
6. Firearms, weapons and their parts (acceptable between the United States of America and Puerto Rico).
7. Weapon automators (bump stock) and other activators for quick shooting.
8. Ghost weapons and other firearms that do not contain a serial number
9. Any firearm or other weapon made with a three-dimensional printing machine.
10. Three-dimensional printing machines designed, or that operate exclusively, to manufacture firearms.
11. Perishable edibles and foods and beverages that require refrigeration or other environmental control
12. Exceptions are only granted by contract. Contact your FedEx account executive for information.
13. Live animals, including insects, except as provided in the live animals section of the FedEx Service Guide. (Call the FedEx line for animal assistance at 1.800.405.9052.)
14. Corpses of animals, insects and pets.
15. Hunting trophies prepared by taxidermy or fully processed (dry) specimens of whole animals or animal parts are acceptable for shipment to the United States of America.
16. Plants and plant material, including cut flowers (we accept delivery of cut flowers from the United States of America to selected points in Canada and from Colombia, Ecuador and the Netherlands to the United States of America.)
17. Lottery tickets, gambling devices, where prohibited by law
18. Money (coins, cash, paper money and negotiable instruments equivalent to cash, such as subscribed shares, bonds and bills of exchange).
19. Pornographic and/or obscene materials.

Shipments that are being processed for the following:
a. Customs tax refund claims unless arrangements are made in advance.
b. Temporary import bonds — acceptable under the FedEx International Broker Select option, only for the initial import.
c. U.S. Department of State Licenses UU.
d. Cards.
and. Export Permit from the Drug Enforcement Administration of
USA
f. Letters of credit. Shipments subject to letters of credit are generally prohibited, with the exception of shipments subject to letters of credit that require a “courier receipt”, as defined in article 25 of the UCP 600, sent using the FedEx International Air Guide - “Expanded Service”.
g. Shipments with registration certificate (CF4455).

20. Hazardous waste, including, but not limited to, hypodermic needles or used syringes that are transported for sterilization, recycling, disposal or for any other purpose, or other medical waste.
21. Shipments that may cause damage or delays to equipment, personnel or other shipments.
22. Shipments that require us to obtain a special license or permit for transportation, import or export.
23. Shipments or merchandise whose transportation, import or export is prohibited by any law, statute or regulation.
24. Counterfeit goods, including, but not limited to, those that bear a trademark identical to or substantially indistinguishable from a registered trademark, without the approval or supervision of the owner of that trademark (also commonly referred to as “counterfeit goods” or “imitations”).
25. Tobacco and tobacco products, including, but not limited to, cigarettes, cigars, loose tobacco, smokeless tobacco, hookah or shisha.
26. Electronic cigarettes and their components, any other similar device that relies on vaporization or aerosols, and any non-combustible liquid or gel, regardless of the presence of nicotine, that can be used with any of these devices. (Effective March 1, 2021) Marijuana, which includes marijuana intended for recreational or medical use and marijuana-derived cannabidiol (“CBD”); any product containing tetrahydrocannabinol (“THC”) and synthetic cannabinoids.
27. Raw or unrefined hemp plants, or their subparts and derivatives (including, but not limited to, hemp-derived hemp and CBD stems, leaves, oils, flowers and seeds), except as provided by United States of America regulations, 21 CFR 1308.35.
28. Any substance that has not been approved for medical use by the U.S. Food and Drug Administration and that has also been included in the U.S. Drug Enforcement Administration's list of drugs or chemicals of interest, including, but not limited to, kratom and Salvia divinorum.
29. Shipments whose declared value for customs purposes exceeds the limit allowed for a specific destination. (Refer to the Declared Value for Transportation and Limits of Liability section in the FedEx Service Guide.)
30. Dangerous goods, except those permitted in the Dangerous Goods section of these terms and conditions.
31. Packaging that is wet, dripping or gives off any type of odor.
32. Wild fauna and flora products that require export authorization.
33. Consignments under bond destined for or removed from a foreign trade zone or warehouse, unless the FedEx International Broker Select option is selected for import shipments from the United States of America, or the FedEx International Controlled Export service option for export shipments from the United States of America.

Notwithstanding any other provision of the FedEx Service Guide, we are not responsible for the delay, loss or damage to a shipment of any prohibited item. The shipper agrees to compensate FedEx for all costs, fees and expenses that FedEx incurs as a result of the shipper's violation of any local, state or federal law or regulation, or the delivery of any item whose shipment is prohibited. For more information, you can contact Customer Service at 55.5228.9904.